From Good to Great

September 9, 2014 | National Retail Federation

In a world that’s always changing, it can be refreshing when a successful company sticks to tradition. Minneapolis grocer Lunds & Byerly’s hasn’t changed its focus on customer service and premium products since founder Russell T. Lund opened his first store in 1939. “We like to think of ourselves as an upscale supermarket that still offers great value to our customers,” says Dan O’Rourke, marketing manager for the grocery chain that’s now led by Russell T. Lund III. Read more